Anshika, PEC University of Technology, Sector 12, Chandigarh
Knowledge management, Organisational learning, Public insurance companies, Hierarchical levels, Experience level
This study aims to review the current literature on Organization Learning and Knowledge Management, particularly in relation to development in the organizational framework in Insurance sector, also in order to map out the rationale and objectives of using Knowledge Management and Organizational Learning in this field. The problem that lead to study Organization Learning and Knowledge Management is due to changing and competitive culture of organizations. Change therefore demands new Knowledge, new ways of strategic actions. That’s why the organizations have to restructure their organisational culture which creates a foundation for continuous learning. In this way the concept of organization learning emerged.
Argote, L. (2011). Organizational learning research: Past, present and future. Management Learning. Vol. 42 Iss: 4, pp. 439–446. https://dx.doi.org/10.1111/1467-6486.00203.
Armistead, Colin. (1999). “Knowledge management and process performance”, Journal of Knowledge Management. Vol. 3 Iss: 2, pp.143 – 157. https://dx.doi.org/10.1108/13673279910275602.
Catherine L. Wang, Pervaiz K. Ahmed. (2003). “Organisational learning: a critical review”, Learning Organization.Vol. 10 Iss: 1, pp.8 – 17. https://dx.doi.org/10.1108/09696470310457469.
Chiva, Ricardo, Alegre, Joaquin, Rafael Lapiedra, (2007) “Measuring organisational learning capability among the workforce”, International Journal of Manpower, Vol. 28 Iss: 3/4, pp.224 – 242. https://dx.doi.org/10.1108/01437720710755227.
Cook, Peter (1999). “I heard it through the grapevine: making knowledge management work by learning to share knowledge, skills and experience”.Industrial and Commercial Training,.Vol. 31 Iss: 3, pp.101 – 105. https://dx.doi.org/10.1108/00197859910269185.
Durst, Susanne and Ingi Runar Edvardsson. (2012). “Knowledge management in SMEs: a literature review”.Journal of Knowledge Management, Vol. 16 Iss: 6, pp.879 – 903. https://dx.doi.org/10.1108/13673271211276173.
Khandekar, Aradhana and Sharma, Anuradha. (2004). “Organizational learning and performance Understanding Indian scenario in present global context”. Education þ Training Vol. 48 No. 8/9, 2006 pp. 682-692. https://dx.doi.org/10.1108/00400910610710092.
Kloot, Louise. (1997). “Organizational learning and management the workforce, International control systems: responding to environmental change”. Management Accounting Research, Volume 8, Issue 1.pp 47-73.
Kundu, Shanti. (2013). “Knowledge Management: Value, Technologies And Its Implications”. InterA national Journal of Computer Engineering and Technology. Volume 4, Issue 5.pp. 182-188
Levitt, Barbara and March, James G.(1988).”Organizational Learning”.Annual Review of Sociology. Vol. 14. pp. 319-340. https://dx.doi.org/10.1146/annurev.so.14.080188.001535.
Mårtensson, Maria.(2000). “A Critical Review Of Knowledge Management As A Management Tool”. Journal of Knowledge Management, Vol. 4 Iss: 3, pp.204 – 216. https://dx.doi.org/10.1108/13673270010350002