Chitkara Open Access Journals - Blog

Determinants of Offshore Outsourcing Locations – A Comparison on Voice Based Jobs in India and Philippines


Subhashish Mitra, Amit Mittal and Pawan Kumar Chand, Chitkara Business School, Chitkara University, Punjab, India


BPOs, Call centres, India and Philippines


Present study like to examine the variables that are significant, in the selection of offshore outsourcing locations for the voice based jobs in India and Philippines. The study has statistically tested human resources factors, finance factors, national level factors, communication, language, culture, client and service provider relationship, service delivery, organizations credentials and regulatory environment. The study has used descriptive research design, survey questionnaire method and deliberative purposive sampling techniques on the total sample size of 178 top and middle level employees of BPOs and Call centres. Data were analyzed using structure equation modeling, multiple regression, weighted least square method and Path analysis…



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