- Preethi Pradhan, Dean, Chitkara School of Health Sciences Chitkara University, Punjab
- T J Kamlanabhan, Professor, Department of Management Studies, IIT, Madras
- R D Thulasiraj, Executive Director, Aravind Eye Care System
- V R Muraleedharan, Professor, Department of Humanities and Social Sciences, IIT, Madras
Employee empowerment, Hospital, Human resource practices, Healthcare human resource management, Staffing, Motivation, Patient satisfaction
The work done by the human resource in healthcare are the key to bringing about patient healing. As the tasks that each of the different human resource healthcare professionals have to do is quite enormous and varied and differs from patient to patient depending upon their unique needs it is also equally challenging to train the staff. The concept of employee empowerment is therefore extremely critical for staff to do what requires to be done for patients in a timely manner keeping the best interest of the patient in the mind. This article takes a thorough look at this concept as well as how it is measured. Its application is also discussed taking the example of the Aravind Eye Hospital.
Ashforth, B. E. (1989). The experience of powerlessness in organisations. Organisation Behaviour and Human Decision Processes, 43: 207–242.
Bandura, A.(1989). Human Agency in Social Cognitive Theory. American Psychologist. 44:1175-1184.
Bell, N E., and Straw, B.M. (1989). People as sculptors versus sculpture. In M B Arthur, D. T Hall, & BS Lawrence (Eds.), Handbook of Career Theory: 232-251. New York: Cambridge University Press.
Blau, J R., and Alba, R D. (1982). Empowering nets of participation. Administrative Science Quarterly, 27:363 – 379.
Bowen, D., and Lawler, E.(1992). The empowerment of service workers: What, why, how, and when? Sloan Management Review, 33:31-39.
Brief, A P., and Nord, W.R.(1990).Meaning of Occupational Work. Lexington, MA: Lexington Books.
Budhwar, P.S., and Y.A. Debrah (2001) Rethinking comparative and cross-national human resource management research. International Journal of Human Resource Management, 12(3), 497-515.
Deci, E L., Connell, J .P., & Ryan, R. M. (1989). Self-determination in a work organisation. Journal of Applied Psychology, 74:580-590.
Delaney, J. T., and M.A. Huselid (1996) The impact of human resource management practices on perceptions of organizational performance. Academy of Management Journal, 39, 949- 969.
Fulford, M. D., & Enz, C. A. (1995). The impact of empowerment on service employees. Journal of Managerial Issues, 7(2), 161-175.
Gist, M.(1987). Self-efficacy: Implications for organisational behaviour and human resource management, Academy of Management review, 12:472-485.
Hackman, J R., and Oldham, G R (1980). Work Redesign. Reading, MA: Addison Wesley.
Hubrecht, J., & Teare, R. (1993). A strategy for partnership in total quality service. International Journal of Contemporary Service Management, 5(3), 1-5.
Khatri, N. (2006) Building HR capability in health care organizations. Health Care Management Review, 31(1), 45-54.